customers

When talking about Corporate Social Responsibility (CSR), we mean the desire to reconcile the Company's effort and competitiveness, integrating a commitment to social development, solidarity and improving the environment.

At BlueBay Hotels, we care about these values, reviewing our management policies, integrating sustainable development principles and implementing socially responsible behavior applied to different policy areas.

Clients | BLUEBAY Responsible for Quality

At BlueBay, we are committed to quality, excellence and customer satisfaction. In order to improve the quality of service, be sure to meet the expectations of our guests and ensure your complete satisfaction, the BlueBay Hotels Quality Management Program includes surveys and audit process conducted regularly both internally and through external companies.

Customer surveys. Through external companies, responsible for monthly surveys in each of the hotels, we have at our disposal the information and monthly assessment, with cumulative and annual average:

• Comparison between the Actual Results vs. the Year's Objective and Deviation.
• Segmented by each of the departments (Apartments / Restaurant / Bars / Animation / Maintenance / Kitchen / Reception).
• Result of General Client Comments and Total Average.
• Includes a monthly summary of customer feedback and a YTD.

Review Management.We work with a monitoring tool that communicates and updates on an ongoing basis, with all those information platforms, agencies and tour operators who publish surveys and customer ratings. At BlueBay Hotels, we care to maintain a permanent feedback, respond to our customers and inform the heads of departments.

Customer service. Both the customer service department at our headquarters and in each of our hotels are available to collect opinions and suggestions, in order to transmit and manage them efficiently.